The mobile app is compatible with Apple and Android devices. Please check out the Software Compatibility Matrix to learn about which devices and software versions are supported.

If you cannot log in to the mobile app, first make sure your credentials are correct. Verify that you are entering the correct username and password and Caps Lock is disabled. Tap the eye symbol in the Password field to verify the password you entered is correct.
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If you are still unable to log in, reset your password.
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To reset your password, open a web browser and navigate to app.smartsense.co. On the SmartSense webpage, click forgot password (below the log in button). Enter your username then click email me my account information.
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You will receive an email with the temporary password (check your spam folder if it is not in your inbox). Enter your username and temporary password. After entering the temporary password, you will be prompted to create a new password. Open the mobile app and log in with your username and the new password.
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If the previous options do not work, check for a network error. You may see a network error message. Verify that your device has a working Internet connection. Open a web browser and navigate to an authorized website to confirm that you have an Internet connection.
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If you are connected to the Internet, attempt to log in to the SmartSense web app by opening a web browser on your device and going to the website app.smartsense.co.
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If you continue having trouble logging in, contact your SmartSense System Administrator to reset the password. If the above steps do not work, select the contact support button at the bottom of the mobile app login screen.

Si no puedes conectar tu sonda y recibes un mensaje que dice "no se puede conectar a ninguna sonda Bluetooth" cuando intentas tomar la temperatura, sigue los pasos que se indican a continuación para resolver el problema.

Si una sonda Bluetooth no mide la temperatura con precisión, podría indicar que hay algún daño físico. Por favor, revisa lo siguiente. Ponte en contacto con el servicio de asistencia de SmartSense si el problema persiste.

Si recibe una alerta en la parte inferior de la pantalla que dice: "No se puede conectar a ninguna sonda bluetooth", tendrá que verificar que su sonda está conectada. La sonda SmartSense se apagará automáticamente si permanece inactiva durante tres minutos. Asegúrese de que la sonda está encendida y, a continuación, intente emparejarla con su dispositivo móvil.

Go to settings on your mobile device to turn on permissions for the SmartSense mobile app (permissions include Bluetooth, Location Services, Camera, Photo Gallery, etc.).

If the temperature reading is in the wrong unit of measurement, you can update this by opening the SmartSense mobile app menu and selecting preferences. Under general, tap the toggle button to the preferred unit of measurement (Imperial or Metric).
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If the “unit of measurement” is not reflected in the app after this change occurs, log out and log back into the mobile app.

If you are having an issue with the text on your screen, check your mobile device’s accessibility features to determine if the text size for that device has been adjusted. Reset the size of the text to the default setting.
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Note: Increased text size or increased zoom of the display may cause irregularities in the mobile app’s interface
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Restart the device’s display zoom setting to the default setting (some devices have screen/display settings in addition to the text size settings). Navigate back to the screen where the text was misaligned to check if it displays as expected.

If the data on the screen is not up-to-date or the data you recently submitted is populating in a report, then pull to refresh your screen. If this does not work, there could be an issue with the Internet connection on your device.
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On the same device, open a web browser (Safari, Chrome, etc.) then enter a website or click on an approved website. If the page loads and you can navigate to the website, then your device most likely has an Internet connection.
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If the page does not load:

Si el problema de conectividad a Internet persiste, póngase en contacto con su departamento de TI para ver si se han producido cambios en el software de gestión de dispositivos. Esto a veces puede restringir el acceso a Internet para la aplicación móvil SmartSense, pero puede que tenga que ser manejado por un experto en TI.

The SmartSense mobile app requires an Internet connection to synchronize data with the SmartSense platform. Some data or sections may not be available if your device loses an Internet connection.
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Please check your wifi and cellular connection under your device settings to be sure it is not a network connection issue.

El modo sin conexión es una función que le permite seguir trabajando en la aplicación móvil SmartSense sin conexión a Internet. La aplicación móvil requiere una conexión a Internet para sincronizarse con la aplicación web. Sin embargo, el "modo sin conexión" almacenará las tareas enviadas y completadas en su dispositivo local y, una vez que recupere la conexión a Internet, cambiará al "modo en línea" y comenzará a sincronizar de nuevo.

If your screen is blank on the site selection screen, check with your System Administrator to ensure you have at least one location assigned. If this is not the issue, check the Internet connection on your device and make sure your device has a network connection. The SmartSense mobile app needs Internet access to display information on some screens.
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Please also verify that your mobile device is up to date. You can check the software status under your device settings and may need to update and restart the device. Once this is done, please reopen the SmartSense mobile app and try again.

Si no puede presentar una lista de comprobación, hay varias razones por las que puede producirse este comportamiento.

Note: The SmartSense mobile app has an automatic synchronization feature if a Checklist is submitted without an Internet connection. The app will detect the Internet connection and submit the answers to the Checklist once a connection is re-established.

If no scheduled checklists are displayed, verify that no one else completed the Checklist earlier. You can do this by tapping the filters icon on the Scheduled Checklists screen. Ensure that completed Checklists appear in the filter to view all Checklists that have been completed that day.
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If there are still no Tasks or Checklists on the Scheduled Checklists screen and the Quick Actions screen, check your Internet connection. The SmartSense mobile app connects to the Internet to get up-to-date information and configurations, so a weak or broken Internet connection may prevent the answers from being submitted.

Si otros usuarios tienen el mismo problema, ponte en contacto con el servicio de asistencia de SmartSense. Si tu dispositivo es el único que presenta este problema, inicia sesión en otro dispositivo y repite el proceso para comprobar si se produce el mismo comportamiento. Si el otro dispositivo funciona con normalidad, ponte en contacto con tu departamento de TI.

La aplicación móvil SmartSense se conecta a Internet cuando se envían las respuestas, por lo que una conexión a Internet débil o interrumpida puede impedir que se envíen las respuestas.

Si Internet funciona, compruebe la Ubicación que ha seleccionado.

Note: Locations and Departments with similar names may have different Checklists configured

Si no encuentra una respuesta, busque en el Centro de ayuda o póngase en contacto con nuestro equipo de asistencia:

Hours: 8 am–8 pm (EST), Monday–Friday.
​Phone: +1 (866) 806-2653
​Email: [email protected]